We want to assure you that during this difficult time, we are taking every precaution and measure possible to ensure that you have a safe and clean environment to continue your therapy treatment. We feel strongly that our primary responsibility is to ensure your health and safety while in our clinic and receiving the physical and occupational therapy necessary to allow you to live a pain-free, fully functioning life.
Our highly trained staff has always practiced industry-exceeding techniques to ensure our healthcare facilities, linens, and equipment are disinfected and handled properly each and every day. We continue our diligence with those cleaning and disinfecting techniques and are continually screening our new and current patients for any signs and symptoms of COVID-19.
We remain vigilant to protect you and our associates through our thorough cleaning and disinfecting practices in all of our clinics. However, if you believe you may be experiencing signs and symptoms of COVID-19 or have been in close contact with someone who has tested positive in the last 14 days, we respectfully ask that you call our office to reschedule your appointment for a later date.
We are happy to answer any questions you may have about our facilities, practices, and preparedness for COVID-19 by calling us at 866-518-0283, option 6 (9am-5pm EST).
Our family of clinics is committed to being the outpatient rehab provider of choice. We know that our primary responsibility is to ensure the safety of our patients and the associates who serve you.
As always, we practice CDC-recommended procedures and products for cleaning our surfaces, linens, and hands before and after each patient treatment. We have instituted detailed action plans should our clinics be affected by the COVID-19 virus.
Thank you for continuing to place your trust in us; we know that your need for physical and occupational therapy does not stop during times of global crisis, and we will continue providing you the level of quality care you have come to expect from us with normal operating hours and days of service.
Should I cancel my appointment?
We are asking all patients who have come into contact with someone with a diagnosis of Coronavirus, or have symptoms of fever, cough, and shortness of breath, to please avoid scheduling or attending your appointment until you are fever-free (without using fever-controlling medicines) for at least 3 days AND your respiratory symptoms have improved, AND at least 7 days have passed since symptoms first appeared, per the CDC’s most recent guidance**. Otherwise, we would encourage you to continue with your appointments so that you follow your plan of care.
Can I postpone my treatment plan?
If you are experiencing symptoms consistent with COVID-19, or have come into contact with someone who has been diagnosed with the virus, we would ask that you postpone your treatment until you are fever-free (without using fever-controlling medicines) for 3 days AND your respiratory symptoms have improved AND at least 7 days have passed since symptoms first appeared, per the CDC’s most recent guidance**. Depending on the circumstances, postponing your treatment may cause setbacks in your physical therapy progress. Please call the clinic and speak to your therapist regarding exercises that you can do at home until continuing your treatment plan at the clinic.
Should I wear a face mask to PT?
• General face mask use is not recommended by the Centers for Disease Control (CDC)**.
• The worldwide supply of masks is limited. It’s critical that we use them appropriately.
• Masks are only recommended for caregivers of patients with communicable illnesses and patients with a fever or cough.
What if I want to reschedule my appointment?
If you need to reschedule your appointment, please call the location in which you are scheduled so that they can help you find the next available timeslot.
How are you keeping your patients and staff safe?
We are consistently wiping down all machines, surfaces, and equipment that come into contact with a patient with CDC-approved techniques and disinfectants. We have increased our screening techniques with our new patients, current patients, and staff.
Precautionary measures include:
• Washing our hands prior to and after every patient encounter
• Wiping down mat tables and equipment surfaces between each patient use with an approved antiseptic formula
• Washing any linens used during treatment sessions with a recommended ratio of chlorine bleach and hot water
How are you keeping social distancing in a clinic atmosphere?
Social distancing recommendations are for public areas; we are an essential health care business with professionals trained in techniques to decrease the spread of communicable diseases.
With the federal government recommending gatherings of 10 or less, how are you able to treat patients in your clinic?
We utilize treatment rooms and common areas strategically to increase spacing between patients; we are also asking that only those essential to care accompany patients to their treatment sessions.
Will you stay open as an “essential” health care provider”?
Yes. Under the current guidelines, physical therapy clinics qualify as an essential business.
While several State governments are increasingly calling for the closure of bars, restaurants, and other “non-essential” businesses in efforts to enforce “social distancing,” physical therapy is defined as an “essential service” in the law requiring physical therapy and other rehabilitation services be covered by the Affordable Care Act (ACA)-compliant and state-marketplace health insurance under “essential benefits.”
Do you have special hours?
As of now, all of our clinics are operating under their normal business hours.
Where can I find real-time info about my clinic’s status?
You can find real-time information by logging on to your clinic’s website and visiting the clinic’s individual location page. Daily hours of operation are listed.